Grafton Technologies AB

Wonderful staff and service.

Ashley is the rudest person you will have the displeasure of talking to. I called and spoke to her about fiber. She will tell you that the technicians refuse to do the work to install fiber and is "not available at this time." When I dug for more information, this offended her and she started asking me why I need that much speed. Like it is any of her business. I'm a potential customer willing to pay their exorbitant prices on services sold at literally half the price by Frontier. Ashley will also lie to you and tell you that she will call you back, but won't and claim that she "called back several times and got no answers." Not sure what position she holds, but hopefully not very high. She's not exactly an asset to the company.

Support is 2nd to none, service works great. Wish the Fiber Internet would come into play widely, or at least time frames for availability be made available

Angie and Jennifer have been so helpful with trying to figure out everything for my 90 yr old mother over the years. I live out of state and call them to explain and walk me through many things. They are always patient, polite and friendly. Thank you for working with us and helping to keep her happy with her TV, internet and landline! You ladies are great!

Everyone is very nice and helpful. Have had the service about 8 months with no complaints. Service is SO much better that our previous provider. No complaints here.

WiFi is good for a week and then they slow you down. It isn’t u limited like they promise. Don’t use them.

Terrible customer service, they pinned the market in my area as well so they're the only provider out here, they also required us to get a home phone. They overcharge you and give you terrible internet, I'm paying over a $100 a month and only get around 3 mb/s download speed on a good day.

Our internet worked great with them for 2 years then it started messing up. Everytime we call about it we get told it's somehow our fault. The most common excuse is were using more than we pay for so they bumped us up. When we complained yet again they said we were using even more. So basically our internet doesn't work half the time because we are using too much internet which is funny cause it likes to go out at 2 in the morning when all the kids are asleep and I have only ONE device going. It also sometimes doesn't work as soon as we try to turn ANYTHING on. The cherry on top is the attitude we receive. My husband paid our bill today and told them we aren't going to pay again until it's fixed or we will just go to another provider. Another worker decided to say loudly to another customer about how customers just don't "get it" and if their service isn't working they need to turn off a game or something.