Efter upplevelsen är det ett fantastiskt ställe och trevlig personal

Dålig hantering av digitalorder som skulle hämtas i fysisk butik.Då Apoteket valt att erbjuda Omni tjänst så har ni 90% kvar på den resan att skapa en relevant helhets kund upplevelse oavsett om jag får det via butiks personalen el. …

Poor handling of digital orders that were to be picked up in a physical store. Since Apoteket has chosen to offer the Omni service, you have 90% left on the journey to create a relevant overall customer experience regardless of whether I get it via the store staff or customer support. If you can't manage both channels with customer satisfaction, your level of maturity should probably be questioned @Mikael Meijer & Eva Buhre Gidlöf. You are NOT in competition with other players.