Ata Bil

Lämnade in bilen för byte av bromsbelägg eftersom verkstaden påstod att det behövdes. Jag beställde originaldelar från Bosch, och efter att de bytt bromsarna började bilen låta, skrapa och pipa konstant – något som inte fanns innan. …

I brought my car in for brake pad replacement because the garage said it was needed. I ordered original parts from Bosch, and after they replaced the brakes, the car started making a constant noise, scraping and squeaking noise – something that wasn’t there before. When I contacted the garage, I was met with an incredibly bad attitude. The person I spoke to was arrogant, talked down to me and wouldn’t let me get to the point. He completely dismissed my experience and claimed that “it doesn’t matter if it’s Bosch or some other brand” and blamed the noise on winter conditions – which is pure nonsense. If that were normal, all cars would sound terrible all winter. Instead of listening, taking responsibility or even showing any willingness to help, I was just told that “we can look at the car, but it still won’t be able to be fixed”. No apology, no compensation, no customer focus whatsoever. It was very clear that as soon as they got paid, they no longer cared about the customer or whether the job was actually done correctly. Extremely unprofessional, poor service and zero responsibility. I strongly recommend staying away from this workshop.

Very good service from ATA Bil AB. The owner picked up and dropped off the car which I really appreciated. Clear communication, reasonable price and very professional service. Recommended!”