Håkma

I handed in my Excellent mower for annual service in June 2025, i.e. changing the oil, filter, spark plugs and sharpening the blade. After a while I received a message from Håkma that the gearbox and drive belt also needed to be replaced and that this would cost me 3500 SEK. I don't know much about lawnmowers so I accepted the cost. On 2025-09-04 I picked up the mower, once home I tried it to see if everything was ok. To my surprise I discovered that the drive is not working as it should. I contacted Håkma about this the next day, got to talk to a person there who said that some part of the drive is broken and that they can fix it for 1000 SEK, when I objected to this the person offered me a discount (Unclear how much) but I mean that the mower worked before I handed it in and that it now doesn't. Håkma announced that they are not going to fix this for free and that is where I am now. I have reported this matter to ARN today, but from all the negative reviews Håkma has here, you quickly realize that Håkma doesn't care much. However, you can always hope that someone who buys Håkma's products/services for commercial purposes reads this and that it can make that person choose another supplier instead of Håkma. Update and response to håkma. I took the lawnmower to Servio.se in Vallentuna (who I can really recommend) and there I got help from a very nice person who stated that the wire had not rusted or needed to be replaced, but that it was enough to run in the lawnmower a little and everything worked as it should and this at no cost. I recommend that you at Håkma do something where you don't have to deal with customers because you are so incredibly lousy at customer service that I have probably never experienced anything worse. Hugs back and good luck in hopefully another industry.

Lämnade in min klippo Excellent för årlig service i juni 2025, dvs. byte av olja, filter tändstift och slipning av kniv. Fick efter ett tag meddelande från Håkma att även växellåda och drivrem behövde bytas och att detta skulle kosta mig …

Extremt nonchalant personal. Ointresserade att hjälpa till. Kommer aldrig mer sätta min fot där igen och ang ägarens försvar om att jag hade ett okänt priduktfabrikat. ????? Ja Stihl är väl ni väldigt obekanta med SORRY