Hertz Biluthyrning - Lycksele flygplats

The car was returned around noon but the office was still not open, at the time when most people would return the car. Due to closed Hertz office at Kiruna Airport, no joint inspection or discussion occurred. A week later we got a bill for cleaning with OZONE!?, since the office claimed the car smelled of smoke. The charge was applied without any prior communication. None of us are smokers! I asked them to explain, where they found the smoke smell - no reply.

Hertz has a policy of placing normal wear and tear damages as invoicing liabilities which is a usual strategy among low price renting companies. Please take into consideration that they will more aggressively than their pairs find additional invoicing opportunities. My advice would be to avoid them as long as there are alternatives or take into consideration that their business model is built on charging you extra for wear and tear.

I rented a car from Hertz Ludvika and performed a quick visual inspection before taking it. I have now received a bill for damages that I firmly believe were caused by someone else. The issues I see are: Lack of immediate inspection: Hertz Ludvika does not inspect cars as soon as they are returned. Problems with the automated key drop-off system.