KICKS

Jätte trevlig tjej i butiken som hjälpte mig hitta concealer och även köpa parfym. Trevligt bemötande och genuin intresse. Uppskattade högt! Rekommenderar.

When I wanted to exchange my perfume, the staff suggested that I could get the amount on a gift card and buy another fragrance later. They did not explain that a gift card cannot be returned or refunded. When I got home, I saw that the same perfume was much cheaper on other sites, and when I wanted to cancel the purchase, I was told that the money was not refundable and that I had to take the gift card. Now I am left with a gift card of 1400 SEK that I have no use for. I think that as a customer you have the right to receive clear information about the rules before making a choice. This actually feels misleading and not okay.

När jag ville byta min parfym föreslog personalen att jag kunde få beloppet på ett presentkort och köpa en annan doft senare. De förklarade inte att ett presentkort inte kan lämnas tillbaka eller återbetalas. …