Jag är riktigt förbannad efter mitt besök på Le Lounge Frisör. Hela upplevelsen kändes stressig, forcerad och helt utan omtanke. Jag upplevde att kommunikationen brast från start, och jag kände mig varken lyssnad på eller förstådd. …

I am really pissed off after my visit to Le Lounge Frisör. The whole experience felt stressful, forced and completely inconsiderate. I felt that communication broke down from the start, and I felt neither listened to nor understood. The result was far from what I had expected, and it made me even more frustrated because I tried to clearly explain what I wanted. What irritated me the most was the feeling that I was just another customer to be “grabbed by”, rather than someone who was actually trying to give a good experience. When I left there I felt both disappointed and upset — exactly the opposite of what you hope for after going to a hairdresser. This visit was a complete fiasco for me, and I will definitely not be going back