Novasol

I rented a holiday home through Novasol and paid both rent, deposit and extra for cleaning. Despite this, the homeowner deducted SEK 1,700 from the deposit for "cleaning" - even though the cleaning had already been paid. There is no reasonable reason for the deduction and it is a simple cleaning that should already be included. I contacted Novasol immediately after the trip. At first I got no answer at all. I have emailed several times, called their Swedish office, tried via their chat and also contacted their Danish office - but no one takes responsibility, no one responds, and the case is completely at a standstill. It is very frivolous that Novasol does not protect its customers when homeowners behave rudely or violate the agreement. They do not seem to stand behind their own bookings, even though you book and pay through them. I am now sharing this as a warning to others: If something goes wrong with your booking - do not expect any help from Novasol. They leave you alone, even though you were a paying customer. I will not book through them again, and I urge others to think twice before doing so.

Vi hyrde ett semesterhus genom Novasol och betalade extra för städning i samband med bokningen. Trots det drog husägaren 1 700 kr från depositionen med motiveringen att städning krävdes – något som redan var inkluderat och betalt. Det …

Jag hyrde ett semesterhus via Novasol och betalade både hyra, deposition samt extra för städning. Trots detta drog husägaren 1 700 kr från depositionen för "städning" – trots att städningen redan var betald. Det finns inga rimliga skäl till …