Optiker Synoptik Jönköping Asecs Center

En vän till mig försökte avbryta en beställning inom 24 timmar efter att den lagts. Istället för att ge hjälpsam vägledning uppgav kundtjänstrepresentanten uttryckligen att ingen återbetalning skulle utfärdas. Detta var en ren lögn. Vid …

A friend of mine attempted to cancel an order within 24 hours of placement. Instead of providing helpful guidance, the customer service representative explicitly stated that no refund would be issued. This was a flat-out lie. Upon reviewing the official order conditions, the terms clearly state a 25% cancellation fee applies—meaning a 75% refund is required. When confronted with this evidence, the agent immediately deflected responsibility, instructing my friend to contact the individual boutique instead. This experience feels like a deliberate attempt to cheat a customer out of their money through intimidation and misinformation. Providing false terms to prevent a cancellation is a serious breach of consumer trust. I expect much higher standards of integrity and transparency from a company of your size.

Fantastisk personal och fint bemötande på asecs 👍 …