Öresunds VVS

Beställde en motor till en växelventil den 8:de januari. Varan påstods finnas i lager men nu, 5 veckor senare har någon leverans fortfarande inte kommit. Trots kontakt med kundtjänst flertalet gånger där de lovat återkoppling hör jag inte …

Hade det varit möjligt så skulle jag sätta noll stjärnor. Jag beställde en cirkulationspump av lite större storlek och med bra pris. Fick pumpen leverad inom en vecka OK. Men det var fel pump jag fått. …

If it were possible, I would give zero stars. I ordered a circulation pump of a slightly larger size and at a good price. I got the pump delivered within a week OK. But it was the wrong pump I received. Then the problems started with questioning why I needed that particular pump. I was promised that the right pump would be sent. After a week nothing happens, it took several attempts to reach the company that promises to return which does not happen. Make repeated attempts to get in touch and finally they claim that the pump has been sent, but the package has not been delivered for 10 days. Try to reach the company and they will do a tracking and return which does not happen. With new attempts I get contact with a message that that particular pump was out of stock. The purchase is canceled and I want the money back for the pump but not for the shipping it took 10 days to get my money back. In total it took 9 weeks for this company to make a purchase that could not be completed. Everyone can make mistakes but making yourself unavailable and not responding to your customers is completely unacceptable. I ordered the identical pump on the Czech website with the correct delivery in five days.