Var tomt i restaurangen och endast en beställning före. Jag passade på att beställa en wrap i hopp om att hinna få med mig något snabbt till tåget som skulle åka om 13min. Wrapen var klar inom 2 min och både min och beställningen före var …
Jag beställde en produkt från Baresso för första gången nu och fick till min förvåning hem fel produkt. Istället för det jag beställde, fick jag istället det i mindre storlekar och i en helt annorlunda format. Då detta formatet inte var det …
I ordered a product from Baresso for the first time now and to my surprise I received the wrong product. Instead of what I ordered, I instead received it in smaller sizes and in a completely different format. Since this format was not what I was looking for, I wanted to complain, which Baresso's customer service did not let me do. They refer to "exceptions may be made" if the product is out of stock and that they can send the product in smaller sizes, this should apparently be in the purchase terms and conditions, they refer to them. However, it does not appear that the product is in a different format, which in my opinion is a product misdescription or lack of information. According to the Consumer Purchase Act, the company is obliged to accept my complaint when they have sent a faulty product, this they do not consider. When I try to explain, I only get prescribed auto-responses back after several days, where they do not even answer my messages or take any responsibility. They want me to be responsible for the return. Now I received a response that they do not intend to print a return label for me, which I actually have the right to since I notified the same day as receiving the package that I want to return it. So at one point they have offered me a return instead of a complaint, and then regretted it and took it back. I find the company to be extremely unserious and do not recommend anyone to buy from here. I usually order online often, and usually never have any problems. I can't remember a time when I was dissatisfied with an online order, but this takes the price for the worst treatment and customer experience I have ever experienced.