Den 16 september 2023 utförde jag en beställning i webb-butikens ritprogram utav skjutdörrar. I ritprogrammet valdes alternativet "Mjukstängning" med ett knapptryck. …
Svar från företaget
Hej, tråkigt att du och flera är villiga att trakassera och vilja förstöra vårt företag och skriva falska recensioner och ge dåliga betyg för er vän eller familj är arg för att han inte får som han vill. Ett väldigt konstigt och förvånande
Den 16 september 2023 utförde jag en beställning i webb-butikens ritprogram utav skjutdörrar. I ritprogrammet valdes alternativet "Mjukstängning" med ett knapptryck. …
Svar från företaget
Hej, tråkigt att du och flera är villiga att trakassera och vilja förstöra vårt företag och skriva falska recensioner och ge dåliga betyg för er vän eller familj är arg för att han inte får som han vill. Ett väldigt konstigt och förvånande
On September 16, 2023, I placed an order in the web store's drawing program for sliding doors. In the drawing program, the option "Soft closing" was selected with a click of a button. When the sliding doors were delivered, the delivery staff offered to show and explain how the soft closing mechanism should be installed, as they had previously installed them. It was noted that soft closing for only one sliding door on the right & left is available, and that 4 soft closing mechanisms are missing as I have 3 sliding doors and a 3-track rail. The same day, I contact Garderobsfabriken's office in Örebro, who explained that they usually only send 2 soft closing mechanisms and if more are desired, an additional cost will be incurred. They further inform that "in order for the soft-closing mechanism to work, part of the mechanism must be mounted in the sliding door frames, which is done in the factory as it is complicated. The recommendation was to contact the company's CEO, Adam. Z. A long email conversation begins with Adam. Z. who believes that the company did not deliver incorrectly, but correctly according to the order confirmation where "2 soft-closing" is stated. Adam Z. stops responding to emails for about 2 weeks. But when information about reporting to ARN is resumed, the email conversation is resumed. Adam Z. repeats that the delivery of the goods has been carried out correctly. I explain that the sliding doors do not follow the order description regarding soft-closing as it is not available for all sliding doors, and that there are no possibilities whatsoever to purchase additional soft-closing mechanisms on the website. The fact that the quote shows "2 soft-closing" does not mean anything to the average person who does not work with sliding doors as the function of these mechanisms is not known, namely if one of the mechanisms is functional for several sliding doors against a wall or only functional for one sliding door. And that the quote and information about the number of soft closes are only provided after purchase/order confirmation. Furthermore, I decline Adam's proposal for action as it involves a risk that my sliding doors will crack without any guarantees. When I make the proposal to send personnel from the Örebro store to my apartment (about 4km away) to install the mechanisms for the sliding door frame, Adam Z. responds as follows "not comfortable sending someone to you." When we did not agree on a solution, a lengthy ARN notification was initiated that has been going on for about 1 year. During the investigation of the case, Adam Z. further writes that it is unusual for all doors against both walls to have soft mechanisms for sliding doors and that there is a 10-year history of customers buying these mechanisms for soft closes when they have broken. I have noted display examples of sliding doors in several stores at other manufacturers/suppliers of sliding doors with 2- & 3-track rails with soft-closing mechanisms for all sliding doors, which according to their staff should work without major problems. Garderobsfabriken's quality is probably poor and therefore breaks down over a period of less than 10 years, and that they prefer not to send more than 2 mechanisms. The case ended after about 1 year with ARN in favor of Garderobsfabriken, however with a dubious answer and suspicion that they missed the whole issue and the problem, namely that misleading marketing has occurred. Since this process has been very energy and time-consuming, I have chosen not to reconsider the case. As a customer, I feel that the company is unserious, obviously they saw an opportunity to make a little money on what they believe is my fault but where I as a customer feel misled and cheated on an incomplete piece of furniture. And that the CEO then implies that I as a customer seem threatening to avoid sending staff for assembly assistance of missing part is one of the most ridiculous features I have encountered. Quality level regarding customer service is non-existent. Unserious and serviceless in short. In my experience, the wardrobe factory takes every opportunity to make a little extra money on people who are obviously not wardrobe experts. Recommend buying from more professional companies that offer higher quality and good service, worth the extra money.