Varför ska det vara så svårt att komma åt en handläggare? Telefon kö i över en timme inte klokt! …
Why should it be so difficult to get hold of an administrator? A phone line for over an hour is not wise! It feels like the staff doesn't have a handle on what they're supposed to have! What happens when we don't do things on time? Because of ER of course, then you risk being discharged, not getting compensation, etc.! You've made the whole system so complicated that you want to throw up on the system!