Kära team, Jag skriver för att formellt uttrycka mitt djupa missnöje med min vistelse på …
Kära team, Jag skriver för att formellt uttrycka mitt djupa missnöje med min vistelse på …
Dear Team, I am writing to formally express my deep dissatisfaction regarding my stay at SOTO Hotel on 24 February. Unfortunately, my experience was extremely disappointing and far below acceptable hospitality standards. From the beginning, the staff demonstrated a lack of professionalism and courtesy in their communication. I checked in at approximately 4:00 PM, and at around 6:00 PM, a friend briefly visited my room. Shortly after my friend’s arrival, the hotel staff began knocking on my door in an aggressive and confrontational manner. I was informed that guest visits were not allowed, and I was approached in a tone that was neither respectful nor appropriate. This situation was handled in a highly unprofessional way. If visitor restrictions apply, this policy should be clearly communicated at the time of booking or check-in. There was no prior information provided regarding such a rule. Furthermore, my friend was only visiting for a few hours, yet I was unexpectedly asked to pay additional charges. This demand was made without clear explanation and in a manner that felt unreasonable. What was most disappointing was not only the policy itself, but the behavior and attitude of the staff. Their approach lacked basic customer service etiquette, empathy, and respect. As a paying guest, I expect to be treated with professionalism and courtesy, which was unfortunately not the case. Overall, this was one of the worst hotel experiences I have encountered. I hope management takes this matter seriously, reviews staff conduct, and ensures that proper training is provided to avoid similar situations in the future. I look forward to your response and clarification regarding this matter.