Det märks att detta företag har merdelen monopol på marknaden då dom ej behöver vara rädda om sina kunder. …
Svar från företaget
Hej, Det är tråkigt att läsa här att ni upplever vad ni skriver. Vi vill påpeka att ingen kund är blockerad. Vi har flera kanaler som är öppna för att kontakta oss i
It is noticeable that this company has a majority monopoly on the market as they do not need to worry about their customers. Bad and unpleasant customer service via email and phone which is handled on a personal level instead of professionally, for example by scolding the customer or blocking the customer's call. There is only ONE nice person in the entire company who works professionally. A divided company where one hand does not know what the other is doing and it costs the customer a lot of money when services are promised that are not carried out due to poor communication within the company. Large containers that are placed for customers may not be used to the fullest extent as they become too heavy for the company's cars to pick up (so you pay in full for half a service) It must be sanded, plowed and marked where the truck can drive but the company does not need to announce a specific time they will arrive so that the customer has time to fulfill all promises about perfect conditions for pick-up. In short, a unpleasant and inflexible company with overpriced prices and an enormous demand on the customer.