Jag gick till Western Union-byrån runt 14:00 för att försöka lösa ett problem angående en pengaöverföring. Jag är en turist och jag pratar inte engelska flytande och inte heller det lokala svenska språket. När jag kom bad jag skötaren att …
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I went to the Western Union agency around 2:00 PM to try to solve an issue regarding a money transfer. I am a tourist, and I don’t speak English fluently, nor do I speak the local Swedish language. When I arrived, I asked the attendant to help me using Google Translate, but he was extremely rude and refused to assist me that way. Unfortunately, I didn’t catch his name, but I remember he was a blonde man with a beard. I found this attitude completely unacceptable, considering that Western Union is an international company that deals daily with people from different countries and languages. The least that is expected from such a service is empathy and a willingness to help, especially when there are tools like Google Translate that make communication easier. I left the agency without having my problem solved and with a very bad impression of the service.