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En del av personalen på Telia i Halarana saknar tillräcklig kunskap om de produkter de säljer. Jag åkte dit för att skaffa en bredbandsanslutning men fick veta att det inte fanns några bindningsplaner tillgängliga, så jag valde ett …

Some of the staff at Telia in Halarana, Sweden, lack sufficient knowledge about the products they are selling. I went there to get a broadband connection but was told there were no commitment plans available, so I opted for an unlimited mobile data plan with a dongle instead. Unfortunately, the salesperson misled me from the start. He didn’t even understand what 5G is and sold me a dongle claiming it was 5G when it clearly stated it was 4G. He confused "5G" with "5GHz" and insisted it was the same thing, which shows a lack of basic product knowledge. Because there were no commitment plans, I chose the dongle with unlimited data, but he failed to inform me about the initial access fees. I only discovered the additional charges after receiving the bill. When I returned to the store to clarify, I was told that the salesperson wasn’t available. Upon further inquiry, I was shocked to find out that my plan was, in fact, a two-year commitment plan, despite being told otherwise during the sale. This experience has left me frustrated. The salesperson lied to me, misrepresented the product, and failed to disclose critical information about the fees and the contract. It feels like Telia is taking advantage of customers through deceptive practices. I lost money on the dongle, the subscription charges, and the entry fees. This kind of dishonesty is unacceptable, and it’s disappointing that no action seems to be taken to prevent it from happening to others.