Mariell karlsson

Vi var stamkunder här för ungefär 1,5 år sedan och åt ofta lunch/middag flera gånger i veckan. Då var maten riktigt god och portionerna generösa – man gick alltid därifrån mätt och nöjd. …

Klagomål – Guldfynd Farsta Vi vill gärna dela med oss av vår upplevelse från vårt besök i en av era butiker …

Complaint – Guldfynd Farsta We would like to share our experience from our visit to one of your stores yesterday – a visit that for us was about finding our wedding rings, something that is one of the most significant purchases of our lives. Unfortunately, we felt disappointed and treated badly, and want to raise this in the hope that you will take it seriously for future customer meetings. We came in with our own gold and wanted to discuss whether it was more advantageous to sell or melt it down in connection with the purchase. Right there, we received a short and sarcastic response – that you do not melt gold, and that the only alternative was cash or a gift receipt. We responded positively and immediately explained that we were there to buy rings. But after this, we were basically ignored. Both employees stood around talking to each other, and even though we walked around looking for wedding rings, no one came forward to help us, show us where the rings were or open the displays. Only when we spoke directly to one of your employees did we get the help we expected. She was very accommodating, helpful and professional – a big thank you to her. We finally found rings we really liked, but chose to take a quick detour to another store to compare. When we then came back to you – to actually complete our purchase and hand in our previous gold – we were greeted by a very unpleasant comment from the other employee. With a sour tone and a clearly negative attitude, she asked something like: “Well, what was wrong over there then?” – as if our return was not welcome. We were made very uncomfortable. Choosing wedding rings should be a joyful experience – not something you do with a lump in your stomach. It felt like we were being judged and questioned, even though we actually chose to put our trust in you and complete both the purchase and hand in our gold in your particular store. If it weren't for the nice treatment of one employee, we would have left long ago. We hope that you will take this into consideration and see it as an opportunity to improve customer service in your stores. Service plays a big role – especially in such important and emotional purchases as this. You are of course welcome to review the store's surveillance cameras if you want to understand the situation more concretely. Best regards, MS

Otroligt dyra drinkar som dessutom serverades i halvfulla glas utan is – inte alls prisvärt! Vi var där för att fira en 30-årsdag med ett stort och festligt sällskap som spenderade en hel del pengar, men trots detta fick vi ingen känsla av …

För mycket folk insläppta och för trångt i lokalerna och för att äns kunna röra sig!

Debitera mig betydligt mer än vad vi tagit, detta såg vi nu i efterhand med alla kvitton! Usel mat för den delen också. Får kontakta dem på några sätt för återkoppling kring den extra debiteringen.

Vart väldigt missnöjd med mitt besök idag! Har flera gånger sökt hjälp för skabb, då vi återfått detta under ett helt halv år. Alla läkare vi hittills träffat har konstaterat mig och min sambo med skabb. Idag sökte vi hjälp 5 gången …