Snabb och smidig försäljning. Gick precis som man önskade.
Svar från företaget
Tack Robin. Vi önskar dig en fin sommar och välkommen in till oss närsom, för nya affärer eller för en kopp kaffe. :)
Sammanfattat/TLDR: Produkten i fråga (grillkåta med bastu) är bra. De samarbetar med en leverantör i Finland som tillverkar en kvalitetsprodukt som känns robust och bra. Problemet är att Nova Fritid är ett oseriöst företag som mest bidrar …
Serviceminded utöver det vanliga och tummar aldrig på kvaliten. Det är hit man går om man vill bli nöjd.
Summary/TLDR: The product in question (grill hut with sauna) is good. They collaborate with a supplier in Finland who manufactures a quality product that feels robust and good. The problem is that Nova Fritid is a fraudulent company that mostly contributes to headaches. All the nonsense that has been done makes the overall rating 1/5. The long version: In March 2024, we ordered the product, and agreed that it would be ordered and stored at Nova Fritid until the snow was gone so we could pick it up and start building early (this is also written on the invoice). To start preparing the ground, we asked for assembly instructions with all the measurements, etc. No answer. Only after four emails and a few phone calls do we receive the instructions. When it's time to connect the electricity, we need to know the power of the sauna heater (electric generator) so that the electrician can size the cable and fuses. Same thing here. Asking again and again without an answer, and finally he comes up with a guess of 6kW. We simply had to go with it, but it later turned out to be barely half of the truth. The unit was 11 kW and the electrician had to come back because it was so much higher power than we initially said. In May, three months after ordering, we hear for the first time “it will arrive next week”. Unfortunately, we heard the same phrase four weeks in a row. Four weeks from the first message, we are promised that it will arrive on a Saturday. I thought it sounded strange, but yes, they apparently receive deliveries on Saturdays according to phone calls. Towards the afternoon of Saturday I call and check if it has arrived, and then I hear “yes, although it is Saturday today, there is no one there who can deliver it today”. You might wonder why the message to the customer is Saturday, when the customer cannot pick it up on Saturday. It is completely uninteresting to me to know when they will receive the delivery, if it cannot be delivered the same day. We are told to wait until the following Monday. Now we have both taken a holiday because we think it “should” be right this time, and are there at 9 am when they are supposed to open according to the website and Google Maps. No one is there at 9 am, except for the poor truck driver, who has probably been there since Saturday. We wait half an hour before someone from Nova Fritid shows up. They start unloading the truck, and then discover that our shipment is not even on the truck. Another week later (mid-June) the delivery finally arrived. Four months after we first ordered it, and after we were told “it will arrive next week” five weeks in a row. When we discussed price reductions for all the hassle, there was acute amnesia. They have no memory of any of what I have written above, and no price reduction was in question. We were told that we received a better product than what we ordered and therefore a good price, but there is no compensation or anything. We would have received the same product for the same price even without all the hassle. Avoid the company and you will avoid headaches. They promise a lot and keep nothing. If you still buy something from them, make sure to have everything by email and do not decide anything verbally.
Suverän kundservice! Hade ett knepigt ärende som förvisso tog två månader att lösa, men som inte var deras fel. De hade kontakt med sin leverantör och uppdaterade mig löpande om status och att de gjorde allt vad de kunde för att lösa det. Tack för att ni inte gav upp 😄 …
Kan varmt rekommendera duobehandling! Superhärlig paus från vardagen. Den ena får fotbad och gott snacks medan den andra masseras. Vi kompletterade även detta med bastu efteråt som också var jättebra. Fina, fräscha lokaler och jättetrevligt bemötande. Detta får vi göra fler gånger :)
Kan varmt rekommendera duobehandling! Superhärlig paus från vardagen. Den ena får fotbad och gott snacks medan den andra masseras. Vi kompletterade även detta med bastu efteråt som också var jättebra. Fina, fräscha lokaler och jättetrevligt bemötande. Detta får vi göra fler gånger :)
Min tvåårings första klippning. En ledsen start slutade med att han var glad och nöjd. Exemplariskt bemötande.