Vi besökte Stockholm i två veckor under sommaren och insåg snabbt att de flesta svenska dagis tar betalt per månad och tar inte emot besökshundar på korttidsbasis. Tack och lov hittade vi Dogga! Ägaren var otroligt hjälpsam och …
Vi besökte Ahlberg Veterinärklinik i Stockholm för att få den echinokocktablett som vår hund behövde för att komma in i Finland. Vi informerades om kostnaden (450 kr) i förväg och bokade tid därefter. …
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Tack för att ni kontaktar oss och delar era tankar. Jag förstår att det kan kännas frustrerande att behöva betala extra för en undersökning av eran hunds tassar. Besöket var dock ursprungligen planerat för avmaskning inför en utlandsresa.
We visited Stockholm for two weeks during the summer and quickly realized that most Swedish daycares charge by the month and don’t accept visiting dogs on a short-term basis. Thankfully, we found Dogga! The owner was incredibly helpful and accommodating. She welcomed our dog for a few days, and everything went smoothly. Our dog came back happy and well taken care of after each daycare visit. We’re so grateful to have found such a reliable and friendly place for our pup while traveling!
We visited Ahlberg Veterinary Clinic in Stockholm to get the required echinococcus tablet for our dog to enter Finland. We were informed about the cost (450 SEK) beforehand and made the appointment accordingly. While at the clinic, we also wanted to show something concerning our dog’s paw during the tablet administration. Without any prior notice, we were charged an additional 500 SEK – totaling 950 SEK – for simply looking at the paw under a light and recommending a disinfectant (without even cleaning it). The “consultation” consisted of being told there’s a swelling and to monitor it. Frankly, this was something we could have said ourselves just by looking at our dog’s paw (no cause or further information was provided). We were not informed beforehand that this would be considered a separate service with extra cost. Total time spent with tablet + consultation was 6 mins. We fully respect the expertise and time of the veterinarians, but we strongly believe that clients should be informed about additional charges before services are provided. Had we been told a consultation was required and it would cost extra, we would have made a conscious decision. To make matters worse, the woman at the reception was extremely rude. When we politely expressed our concern and suggested that clients should be informed in advance about any chargeable services, her only response was a dismissive “okay.” This lack of professionalism and empathy left a very poor impression. To be clear, this is not about questioning the vets’ knowledge, it’s about ‘the clinic’s responsibility to ensure clients are aware of what they are paying for before services’ are provided. We sincerely hope the clinic reviews its policies regarding transparency and communication.