Förfärligt kommunikation med en Jesper. Intresserade mig för 2 husbilar som kostade en del. Mailade uppgifter om min inbytesbil och begärde offert. Fick vänta 3-4 dagar på svar, vilket kändes märkligt …
Svar från företaget
Hej Woffe. Vi ursäktar att din kontakt med oss inte levde upp till dina förväntningar. Det är ofta en stor och viktig affär att köpa eller byta husbil, och jag förstår att du är besviken över att vi inte kunde möta dina önskemål. Ibland gör
Var där med husbilen. Alldeles vid vattnet och en häftig gammal borg från medeltiden och väl värt ett besök. Hermann Lindqvist berättar för dig via en app om historien kring borgen. Finns en mysig hamnkrog. En del tycker servicehuset ligger …
Köpte/beställde juli 2024 batterier med stöd av ca 2500w solpaneler 6 st. Det utlovades leverans september 2024, vilket var en anledning för oss att beställa av just det företaget inför vintern, då vi ville kapa eltopparna med batterier …
Avråder starkt från märken av Knaus m.fl. gällande fabriksgaranti där Bergholms är involverade. Köpte en Knaus i början av juli och lagt hur mycket tid som helst på att få hjälp. Det är en fars. Dyr bil kontra få garanti åtgärder utfärdade …
Trevligt hotell mitt i centrala Karlskrona o nära till allt. Bra frukostbuffé med gott om utbud.
Förfärligt ställe. Oengagerad och ej lösningsorienterade säljare. Skulle köpa husbil o allt var klart o bekräftade köpet. 2 timmar senare köpte någon annan bilen av en annan säljare. Kommunikationen på de som jobbar där är under all kritik. …
Svar från företaget
Hej, Det är verkligen tråkigt att höra om din upplevelse hos oss. Vi hade tyvärr en
Bought/ordered batteries in July 2024 with the support of approx. 2500w solar panels 6 pcs. Delivery was promised in September 2024, which was a reason for us to order from that particular company before the winter, as we wanted to cut the electricity peaks with batteries during the autumn-winter months. Mattias at Solarkraft was on site in August together with his colleague Yasin to calculate for the upcoming installation. Then, on my question again regarding installation - everything would be in place by the end of September, it was promised. Delivery took place in mid-November with only 1 of 3 batteries and after a lot of dialogue here and there, we finally received the remaining ones due to delivery problems - 2 months after the promised date. This meant higher electricity costs for us during that period and we also missed the 2000 SEK per month we were guaranteed compensation through the battery supplier Emaldo due to delayed delivery. We therefore lost 4000 SEK + reduced electricity costs during that period. Requested compensation for the 4000 SEK at least, but the company does not take responsibility for its 2 times made promises. Nice staff however as a plus, but the system was initially flawed and has needed to be updated with load balancing and today runs on autopilot. A common error was previously when load balancing was missing that when the batteries are charged they trip the main fuses. Which was the effect for us and we had to manually key in every day for 2 months. If possible, it is now solved with new software. For technical support it took 3 weeks through the company. Also an expensive system and I have previously had insight into these companies' margins. They are large I can tell you. Overall, choose companies that think it is important to their customers instead of them just wanting your money. Communication during this process was flawed and there were some surprises along the way. For example, the 2000 SEK per month as compensation was unclear as it only applies for a short period until March 2025, no one mentioned that, only when I specifically asked. So far we have not received a single penny yet.
Strongly advise against brands like Knaus and others regarding factory warranty where Bergholms is involved. Bought a Knaus at the beginning of July and spent as much time as possible getting help. It's a farce. Expensive car versus getting warranty measures issued is impossible. Just like other reviews, you get no answers. I've driven my car into the workshop about 6 times from July to October. They want to help me but always have to pick up the car without action. No material arrives, no go-ahead from Bergholms. I've been there myself when the workshop called and the promises they make. But then nothing happens. The last time I had the car in, another Knaus was there for weeks that had come a long way and was waiting for material that didn't arrive. The workshop finally had to let it go and now has direct contact itself. But exactly the same thing there. Doesn't answer specific questions. So Bergholms smashes the brands they are responsible for such as Knaus, Weinsberg, etc. Strongly advise against these brands, especially newer ones with factory warranty. It doesn't work at all. For my part, I have material to write a "book" about my experiences, not to mention all the time wasted.
Otroligt bra service och utför jobb i världsklass.
Svar från företaget
Stort tack, Woffe! Det gläder oss att du är nöjd med både servicen och resultatet – vi strävar alltid efter att leverera på högsta nivå. Du är alltid varmt välkommen tillbaka!
Varning! Sämsta kundtjänsten någonsin. Beställt vara som skickats 6 sep (två veckor sedan - spårningsnumret stämmer inte heller. Fortfarande ingen leverans. Skickat 2 meddelanden under 1 vecka, inget svar. Ringde o väntade i 2 tim för att …