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Previously good service and good treatment which has now unfortunately failed. Met with rude treatment. My wife had her heel repaired here 2 years ago. Now a heel on the same pair of shoes had broken again. The wish was to know if it was the same or the other heel that had broken this time. The first instinct of the staff was to inform them that the repair that had been done absolutely could not have been done through them. Misunderstood the request for the visit, assumed it was about warranty and never got the opportunity to explain the request. Simply did not want to listen. Did not want to repair the shoes. Constantly informed that the previous repair had not been done, even though that is the case. Generally rude, also towards other staff.

Tidigare bra service och gott bemötande som nu tyvärr fallerat. Möttes av otrevligt bemötande. Min fru lagade sin klack här för 2 år sedan. Nu hade en klack på samma par skor gått sönder igen. Önskan var att veta ifall det var samma eller …