Servanet

I don't think I've ever had more problems with a company than Servanet. In 2016/2017 when my family was going to get fiber in the countryside, it took almost an extra year without any stress with the project. Hardly anyone was on site for the work and a bunch of cables standing majestically in the middle of the field, but everything was "Connected and in operation". A few years later when I went out and assisted my grandmother with acquiring her first broadband contract and TV via fiber, it turns out that the media converter was mounted with the Ethernet sockets barely 2cm from the wall. Physically impossible to connect the cables without breaking them. This makes me call support and ask them to create a case. After a while you get impatient and take matters into your own hands, just rotate the media converter after loosening 4x screws, and it was solved. I don't know what kind of drone it was for technicians who can't even think a little and confirm accessibility after installation. Once everything is fixed on my own, I call to ask to have the case closed. The guy in support then claims that there is no support case from previous calls, which makes you angry when you have been completely ignored with the support case. A week goes by and then a technician calls about the "ongoing support case" that apparently didn't exist, but then exists again without their own support being able to find it. I've never been much for circuses, but if I get the urge for a real clown party, I just have to contact Servanet. Is the bar really this low for "professional" companies? Shameful. Update autumn 2025: My mother is trying to rewrite the agreement for fiber connection to the house after my father, who was previously responsible for this, passed away after a period of serious illness. Everything is "done and done" and will come into effect at the end of the month. My mother who watches TV via broadband is starting to scratch her head when her TV, mobile and laptop just turn off, just in time for the end of the month. It turns out that they weren't "done and done" at all, but another "mistake" from the so-called professionals ServaNet. You never cease to be amazed at how this company is still afloat after repeated mistakes, incorrect communications both internally and externally to customers, lack of information and prime examples of below-average competence. Brace yourselves...

Tror aldrig att jag haft mer problematik med ett företag än Servanet. 2016/2017 när min familj skulle få fiber ute på bygden, så tog det nästan ett år extra utan att det stressat med projektet. Knappt nån på plats för arbetet och en bukett …

Stort tack till Theo som helt räddade vår helg! Gamla operatören satt fast på porten, nya tjänsterna gick då inte ingång och nya leverantören kunde inte hjälpa. Fick super bra hjälp av Servanet som guidade oss genom en reset på mediaboxen och löste då felet. Trevligt och super snäll hjälp till och med på en lördag!