SkiStar Lodge Lindvallen med Experium

Our stay at the Skistar Lodge Lindvallen was a mixed experience to be frank. 1. The apartment / room 112 Whilst customers can see a map of the hotel, they cannot fantom the noisiness of this room – and the complete lack of privacy. The noise close to ruined our holiday. Firstly, movement outside (right next to the main entrance to the hotel) from cars, people, trucks was close to constant. Secondly, the noise travels from the activities inside – from guest moving through the foyer to people closing doors or moving chairs around. Finally, the cleaning of the foyer and the Lodge Bar started before 6AM and the noise went through the walls like it was paper. The complete lack of privacy is a chapter in its own right. With two windows facing straight into the entrance walk-way and people walking in and out of the hotel throughout the day and evening – we had absolutely no privacy. Hence, the curtains were kept closed at all times (basically no windows equivalent), which simply is not a solution when you want to enjoy a holiday. We appreciate that pricing is based on supply / demand – and we booked the last available room. Had we known how poor this room (location) is, we would never have booked it. Skistar rightfully puts a small warning on the room description – however, the pictures are generic and misleading as they show a mountain view. 2. Skirental We booked skis through Skistar. We booked them for home-delivery. Upon arrival (in the morning) we spoke to the front desk at the hotel about the ski-delivery. They had no information and sent us to the Skistarshop. Here, we were met at a less-than-customer-service oriented staff that just stated that the skis had been shipped out and would be delivered to the hotel eventually. The skis were delivered after 5pm and a whole day of skiing was lost due to the complete lack of information / clarity. We appreciate that there is a certain process for the ski hand-out and delivery. However, the terms are not clear at all. Skistar should as an absolute minimum put an alert / information notice that skis booked for home-delivery cannot be expected before 4pm on arrival /booking date. 3. The buffet/service at Siggilo Overall, the experience was ok. However, there were two issues that need to be addressed. Firstly, Skistar had hosted a large event/conference for a company the previous days. This meant that the Siggilo had been fully booked. The following days the bar at Siggilo was not fully stocked, hence, drinks were not available for purchase. Simply, really poor planning and management. Secondly, the staff was understaffed. It was evident across the line – from welcoming guests to taking drinks orders to cleaning up. The staff did do their best with a smile. In conclusion, the quality did not live up to the cost – and we sit with a taste in our mouth of a place that is maximizing for profit, not customer experiences. We have received a respectful reply from Skistar to our complain and they at least articulate that they will look into whether some of our complaints demand actions. This obviously does not change our experience.

We had an amazing holiday at SkiStar Lodge in Lindvallen. The location is perfect, with direct access to the slopes, and the rooms were comfortable, well-designed, and ideal for a ski trip. It was incredibly convenient having our ski passes and equipment hire ready and delivered directly to our storage area. There were also plenty of excellent dining options within the lodge and nearby. What really made our stay exceptional was the staff. Everyone we encountered was friendly, professional, and genuinely helpful. In particular, Martina went above and beyond in every way. We were celebrating a special birthday, and she made it truly memorable. Her thoughtful recommendations and support helped us create some wonderful family memories. Her service was outstanding, and she made us feel genuinely valued as guests. We would highly recommend SkiStar Lodge Lindvallen and will certainly be returning.

I söndags beställde vi pizza, varm choklad och öl. Min son kräktes plötsligt och det stänkte på min helt orörda pizza. När vi skulle gå frågade jag vänligt om det fanns möjlighet att få en ny pizza att ta med, eftersom min blivit förstörd. Hovmästaren sa direkt nej och visade varken förståelse eller någon form av servicekänsla.