Skutskärs Färg

My mother came to your store with a paint sample to get the right color mixed. When she started painting, it turned out that the color was completely wrong. She took the can back and was told (by another employee) that it was not the right color she had received to begin with – that it was an error on your part. Despite this, she was not given a refund for the first can, but was instead forced to pay 75% of the price for a new can. This means that she effectively paid 175% for a single can of paint, and also had to make double trips. Refusing a refund in this case is not reasonable, since the error was not hers but yours. A customer should not be responsible for the cost when the store mixes the wrong color.

Min mamma var hos er med ett färgprov för att få rätt kulör tillblandad. När hon började måla visade det sig att färgen var helt fel. Hon åkte tillbaka med burken och fick då veta (av en annan anställd) att det inte var rätt färg hon fått …

Verkar vara ny ägare med ny personal. De är trevliga men har inte alls den kompetens som tidigare personal hade. Har handlat här under flera år, men nu väljer jag att fortsättningsvis handla i Gävle. Synd...