Swedbank

Busy. Lines. Had a half hour wait. Unable to help me. I had to schedule another appointment. Very disappointed.

I was so so so lucky to be helped by an amazing, calm, friendly service when opening a bank account. I’ve made sure I called ahead to know the requirements and she just smoothly helped with it. The system was working well (from queue to action) and everyone was super helpful. I was so worried with the 2.7 rating I saw before coming but honestly I think they deserve more than 2.7 because everyone was super helpful and friendly there.

Went into the office to open an account for our aupair. Had previously spoken to customer service about what we needed to bring with us. We were told to bring a French passport and an extract from the population register. It was absolutely impossible without a Swedish ID according to the people at the office and we also had to wait 20 days to get an appointment to open an account. Contacted Handelsbanken instead and it went very well to open an account with a French passport the same day. Much nicer treatment from Handelsbanken and they are open daily. Will close my account with Swedbank and open a new one with Handelsbanken.