Synsam Danderyd

Superbra service! Tusen tack.

Supertrevlig och proffsig personal! Hjälpte mig och min son med tydlig, vänlig och bra rådgivning.

At first the staff didn't know what I was showing (a requisition for terminal glasses). Then it was as if she started looking for errors. A requisition expires two months after it is signed by the manager. When there is a one and a half month waiting time for an eye examination for terminal glasses, it can be difficult to get it in your everyday life. So before the booking, which was booked the day before, my manager had to cross out his old signature and sign the same form again with a new date, etc. which happened yesterday. But the staff couldn't do it at all. "No no no, you can't do that." Of course I asked why it couldn't be done when it was obviously the same person who signed. The new date is on the requisition, the same phone number, the same everything. I didn't get any explanation for that, but it was short: "no, you can't do that, it can't be done!" It is possible that you actually can't get it, that she was right, but the treatment was of such a nature that Synsam lost three customers there and then; me, my wife and children. And when I couldn't help but point it out, the worst part of the experience was that her only response was a sneer.