Synsam Trosa

Personalen i sig är trevlig, men helhetsupplevelsen är långt ifrån professionell. Att ha en optiker som gång på gång ställer in — ofta med extremt kort varsel — …

The staff themselves are nice, but the overall experience is far from professional. Having an optician who repeatedly cancels — often on extremely short notice — is simply unacceptable. I have taken time off work to make my appointments, only to receive a cancellation notice 45 minutes before because the optician is “running late.” This is not a one-time mistake, it is a pattern that demonstrates a lack of reliability and respect for customers’ time. If you are okay with waiting weeks for glasses and dealing with unpredictable schedules, then this store might work for you. However, based on my past experiences at other Synsam stores, I have always had my appointments on time and my glasses delivered within two weeks. Synsam Trosa has been the exact opposite: inconsistent, unreliable, and impossible to trust. This is not about a bad day — this is about a business that is not functioning properly. I will not be returning. I'd rather drive 30 km to another Synsam where professionalism is still a given.

Trevligt och proffsigt bemötande