Västerås Konstmuseum

Vi har tidigare uppskattat detta museum och brukar besöka det ofta, särskilt eftersom ni erbjuder aktiviteter för barn. Tyvärr var vårt besök idag en mycket tråkig upplevelse. …

We have previously appreciated this museum and usually visit it often, especially since you offer activities for children. Unfortunately, our visit today was a very boring experience. Within about 30 minutes we received several complaints: that our 1-year-old was too loud when he pulled a small stool for support a couple of meters, (in the part of the museum where children were) that we were carrying our (almost completely flat) backpack on our back and could knock over art (?) and – when we were about to leave and our child started crying – that it is forbidden to give a baby bottle because you are not allowed to drink anything inside and this also applies when a small child drinks their milk. We fully understand that there are rules and that they need to be followed. However, we experienced both the treatment and the way the information was presented as unnecessarily harsh and not particularly child-friendly. The fact that the same girl appears twice within 2 minutes does not feel particularly friendly and we felt rather attacked and unwelcome when we were looking forward to enjoying the art. If there are special rules regarding noise level, backpacks or baby bottles, we wish this was communicated more clearly at the entrance or on the website, so that as a family with small children you know what applies before you enter. Unfortunately, we did not feel welcome this time. In addition, we experienced that the person who reprimanded us – a young woman with long hair – continued to walk around the premises and mocked us after the remarks. This further contributed to an unpleasant feeling. This is not the treatment you expect as a returning visitor. We hope that you will review both the information provided and the treatment of families with children, so that more people can feel welcome in the future.

Om du besöker Västerås rekommenderar jag starkt ett besök på konstmuseet.