Bil & Pickup Sjöblom & Gustavsson AB (Service Only) -RAM

Besökte Bil & pickup i april 2024 för ett garantianspråk på en Dodge ram. Väl där efter sex mil enkel resa tog dom kort på bil och garantihäfte, undersökte och skulle skicka ärendet mot KWs garanti. 2 veckor senare ringer jag upp och …

Visited Bil & pickup in April 2024 for a warranty claim on a Dodge frame. Once there after a sixty-mile one-way trip, they took a picture of the car and warranty booklet, examined it and were going to send the case against KW's warranty. 2 weeks later I call back and check but then he doesn't even remember what the registration number was on the car. He then says that he has had a lot to do and that I am not a priority but that he will take it next week. Another three weeks go by, I call again and check. They still haven't even sent it in to KW, I question why and get a sarcastic answer that it is in progress and that I am the lowest priority and nagging doesn't help. I tell them to send it in otherwise I will have to solve it with someone else before the warranty expires. Then I get the answer that they will send it in "in the next few days". A month goes by, not a response. I have the roads past Hudiksvall and drive into Bil & pickup. Asks if it's done but gets the same message as before, and basically that I had insisted on coming there and had to accept that I wouldn't get any help. It's exactly as the previous reviewer wrote, comments like "I might look into it when I have the time and inclination" and "We have so much to do and you understand that you're not priority 1" If I could have given a zero rating it would still have been too high. Absolutely unbelievable, I've never experienced similar behavior from a company. And considering that they screwed in the broken part, it could make it difficult for me if I invoke the warranty at any serious KW certified workshop. Warning!

Kanonbra service, min vinsch gick sönder, men efter ett telefonsamtal budade de upp en ny till mig redan dagen efter.