Sämsta kundservicen jag någonsin har upplevt! Förhoppningsvis behöver jag aldrig ha att göra med dem igen! Mycket oprofessionella och extremt dyra för den service som erbjuds! Here is more detail: The customer care was not pleased by me talking English! Sorry I’m working on my Swedish and you clearly do understand English. After 20min on the phone with HNA to explain the issue with our kitchen oven, wich model, wich error code, I get a time. The day of the reparation the technician comes in at a different time from what was agreed, making me rush to get there. The technician also did not carry the spare parts needed and didn’t even know what was the matter in question!! After all the time talking on the phone few days earlier!! The day after comes again with the spare parts and I’ve got charge twice for him to drive to me!! To close the experience, the technician didn’t test the oven before leaving and the day after I found my self with a different issue on the reparation made! A joke, never ever recommend this company to my worst enemy! Thanks for your time One lost customer

A racist company that refuses to hire any non-Swedish workers

The end result was very good, but there was a lot of hassle and waiting time during the work. Perhaps you can expect not to get top priority as a small customer. However, we are completely satisfied with the craftsman (Karl) and when we got hold of the right person (Hanna) in the work management, who then made sure that everything worked without any problems. You both deserve a big thank you!