Canon Professional Service Center – Sweden

Kort väntetid i telefonkön, ca 1 min. Snabb och bra hjälp genom telefonsupport. Min skrivare hade en felkod, och supporten guidade mig detaljerat tills problemet var löst! …

Oehört inkompetent personal. Talade först med en kvinna på telefon som inte ville svara på frågor om hur de tänkt angripa problemet, men fick efter mycket om och men kontakt med hennes chef, hon vara dessvärre lika motvillig att diskutera …

Extremely incompetent staff. First spoke to a woman on the phone who did not want to answer questions about how they planned to tackle the problem, but after much if and but contact was made with her manager, she was unfortunately equally reluctant to discuss the problem. The question was how much it would cost to replace a part on my pro dslr but they demanded that I pay for troubleshooting and then they would come up with a price quote, even though the problem had already been diagnosed. The woman promised to get back to me via email, which she never did. I was then able to solve the problem myself with a simple googling, it was a common problem that could be solved myself without replacing anything on the camera. I don't think they were trying to deceive me but it was very clear that those I spoke to had low technical knowledge and very difficult to take criticism and discuss the issue. Very low customer focus.