Cassels

Massor av fina saker... även för vuxna... till rimliga priser..

Dålig kundservice. Tar inget ansvar för kvalitet och säger att det är kundens ansvar när man inte har kvitto. Talade bara om 30 dagars returrätt. Men dragkedjan gick sönder efter vinterförvaring och för mig är detta ett klagomål. Jackan har …

Bad customer service. Doesn't take responsibility for quality and says it's the customer's responsibility when you don't have a receipt. Only talked about a 30-day return policy. But the zipper was broken after winter storage and for me this is a complaint. The jacket has only been used for 2 months. Got it for Christmas 22. Took it out winter 23 and it was broken. They insisted that this was my responsibility after 30 days. Have to change the review. I found proof on the bank statement and spoke to the manager. Then they sorted it out right away and I got a new jacket back. As the manager said, we have a 2-year complaint policy.