Din Bil / SEAT & CUPRA Södertälje

Vilken katastrof! Jag kom in för LED-strålkastarkalibrering, och serviceteknikerna sa att det var MATRIX-strålkastare och debiterade 2 500-4 000 kr för kalibreringen! Självklart tackade jag nej och gick någon annanstans. På SEAT Sätras …

Som bilmärke uppskattar jag verkligen Cupra – design, körupplevelse och helhetskänsla lever upp till förväntningarna. Tyvärr kan jag inte säga detsamma om Cupra Södertälje. …

As a car brand, I really appreciate Cupra – the design, driving experience and overall feel live up to expectations. Unfortunately, I cannot say the same about Cupra Södertälje. My experience is that the customer focus is strong as long as the deal is to be carried out. The leasing process worked smoothly and professionally. But shortly afterwards, the treatment changed significantly. The commitment cooled, communication became inadequate and the feeling of being a priority customer disappeared. On several occasions, I experienced ambiguity regarding service bookings and service intervals. In addition, an extra service was carried out that entailed an unnecessary cost, which in my opinion was due to a lack of communication between the facility and the workshop. As a customer, you expect internal procedures to work – especially when it affects your wallet. When it was time to return the car, there was a lack of clear information about the process. Even though I was personally able to handle the situation, it is far from obvious that all leasing customers have experience with car returns. Here the dealer should be proactive with a little commitment and more clarity. Cupra is a strong product, but a customer experience that does not live up to the brand's ambitions. Hopefully Cupra Södertälje can work more long-term with customer relationships not just until the contract is signed.