Flowlife

Flowpression Calf: Bra koncept, besviken av kvalitetsproblem -------------- Uppdatering 19-02-2025: INGENTING hanterades korrekt. Jag är fortfarande så …

Flowpression Calf: Great Concept, Let Down by Quality Problems -------------- Update 19-02-2025: NOTHING was properly handled. I am still so frustrated and i have NEVER dealt with such terrible customer service. Instead of a refund they shipped me back two products (one refurbed and one new). If you buy from flowlife, hope that it all works out otherwise you will be regretting the pain and waste of time in getting anything sorted. If I could share the whole email chain here I would, a total of 40 EMAILS, how crazy is this... -------------- Summary: Be aware of potential quality and durability issues, as well as long delays and slow follow-up if problems occur. -------------- I waited nearly two months to receive the Flowpression Calf Duo due to repeated delays and lack of clear updates. When it finally arrived, it worked well at first, but after only one month of normal use, one calf unit tore and became unusable. Customer support was polite and assured me this was a rare “Monday unit.” I was promised a replacement, but the warranty process turned into another long ordeal. The return shipment was misdelivered using the shipping instructions they provided, and since then my follow-up emails have gone unanswered, leaving me without updates or a replacement for weeks. While waiting, the second calf unit has now started tearing in the exact same place, despite being used exactly as instructed. Seeing the same issue twice strongly suggests a quality problem rather than bad luck. Between long delivery delays, early product failure, a lost return shipment, and ignored emails, this has been an extremely frustrating experience. I’ve requested a refund, as I no longer trust the durability of this product (I sure hope they reply). I also own the Flowpillow Pro and Flowtens Neck, and I sincerely hope they do not suffer the same fate...

Be very cautious when ordering from Flow Life. The website does not clearly communicate that not all products can be used independently. I purchased the Pro+ Arm Attachment, which turned out to be unusable without additional products. The product was returned promptly and in proper condition. Nevertheless, after 11 weeks and repeated email correspondence, I still have not received my €200 refund. This is in violation of the legal refund period and therefore unacceptable. The failure to process the refund or provide a substantive response reflects extremely poor customer service and unprofessional handling. I am still waiting for the payment witch has not been refunded.