Granngården Falun
Mycket bra
399 recensioner · 2 källor
Granngården Falun beskrivs som ett varuhus med ett brett sortiment och vänlig personal. Dock framkommer allvarlig kritik gällande deras online-verksamhet, med problem kring leveranser, lagerstatus och kundservice. Företaget har även kritiserats för att inte acceptera kontanter.
Om företaget
Granngården Falun i Falun
Granngården Falun finns i Falun. Företaget har 399 recensioner med ett samlat betyg på 4.1 av 5. Recensioner samlas från Google, Trustpilot.
Recensioner
Läs vad kunderna faktiskt säger
Trevlig hjälpsam personal. Bra priser. Och sortiment.
Svar från företaget
Tack för att du delar med dig!
Inspection fee despite warranty
I bought a Segway Navimow i108 at Granngården. The problem was that the mower discharged almost completely overnight when the charging station lost power. I visited the store 3–4 times for the same issue, but no one could answer my questions or even took my contact details to follow up. The staff said it should be covered by warranty, that it shouldn’t be normal behavior, and encouraged me to turn it in. I explicitly asked if I would have to pay any fees before leaving it, and was told to ignore the inspection fee because of the warranty. Later, they contacted me and said the machine was ready, that this is “normal behavior,” but that I had to pay nearly 600 SEK as an inspection fee. When I questioned this, they admitted they didn’t know in advance, that the machine is new, and that they had poor knowledge about it. As a consumer, I shouldn’t have to pay for their training or lack of knowledge. If they insist on this fee, it will be the last time I shop there.
they do not accept cash
they do not accept cash. since when the shop is proud to NOT accept cash? They say they are "cashfree". soon customer-free too. it is just a silly excuse. WHO are the robbers? There are a secure ways to cash handling.
