Granngården

I bought a Segway Navimow i108 at Granngården. The problem was that the mower discharged almost completely overnight when the charging station lost power. I visited the store 3–4 times for the same issue, but no one could answer my questions or even took my contact details to follow up. The staff said it should be covered by warranty, that it shouldn’t be normal behavior, and encouraged me to turn it in. I explicitly asked if I would have to pay any fees before leaving it, and was told to ignore the inspection fee because of the warranty. As it was a new product for me, I trusted their expertise. Later, they contacted me and said the machine was ready, that this is 'normal behavior,' but that I had to pay nearly 600 SEK as an inspection fee. When I questioned this, they admitted they didn’t know in advance, that the machine is new, and that they had poor knowledge about it. As a consumer, I shouldn’t have to pay for their training or lack of knowledge. I haven’t paid it yet, trying to solve things, but they aren’t helpful. I have already contacted Granngården’s management and am waiting for their reply. If they insist on this fee, it will be the last time I shop there – they may gain 600 SEK now but lose much more in future sales.

Är väl som de flesta granngårds butiker , med väldigt trevlig o kunnig personal.

Bra utbud till helt ok priser, fixar hem det som saknas