Häglinge Ved

Struligt. Får besked att jag ska beställa via SMS. Lägger en beställning enligt önskan och får sen inget svar. Vare sig bekräftelse på beställning eller leveransdatum. Ringer tillbaka efter någon dag och får besked att det blir nästa vecka. …

Troublesome. I get a message that I should order via SMS. I place an order as requested and then get no response. Neither confirmation of order nor delivery date. I call back after a day and get a message that it will be next week. “I’ll call you the day before” it says. No problem I think, it’s still October and we don’t move until mid-November. This is how it sounds week after week. The delivery that was supposed to arrive on Friday 11/11 doesn’t arrive, as does the contact when they say they can’t answer my SMS or have my number even though I’ve both called them and the number is listed publicly. After receiving a message about delivery on Wednesday or Thursday (23-24/11) but no one shows up, and no one hears back either, I call again but get a response that they can’t give me information about when they can deliver their products. Therefore, we choose to cancel the order. This is done via SMS after a short conversation where they more or less hang up on you. Then suddenly it is possible to get a response via SMS! We fully understand that there is a high demand for dry firewood, that things do not always go as planned, etc. But not being able to leave messages, book deliveries or manage contact with your customers in a better way is downright careless and unprofessional. There are better and more reasonable alternatives that also offer home delivery. We chose another supplier instead.

Beställde ved via deras hemsida. Fick ingen verifiering eller annat meddelande vilket jag anser är grundläggande. När jag ringde för att höra om beställningen gått fram eller vad som hänt sa han att han är semester och klickade mig. Fullt …