Herdbergs Kyl & Service

Johnny har servat min bil i många år. Kunnig och trevligt bemötande.

Fixade min AC. Perfekt.

It is extremely important to be honest and fair and here is my experience with Herdbergs Kyl & Service AB: This was an experience that was far more than just a broken AC, it was almost a life lesson. I came in with a concrete problem and got a long drawn out process with failed promises of calls that never came (“I’ll call you”), a feeling of being forgotten among other customers, and delays with the new condenser that was needed. But on the other hand, it was a positive experience that the owner almost always answered the phone and that’s good. The car was in your possession for at least a week without anything happening, even though it was handed in. No contact was made from your side during that time, and it was I who finally had to take the initiative and suggest that I could pick up the car until the spare part was in place. It should have been you who took that responsibility. It was frustrating to have to chase your workshop time and time again for something that should have been handled easily and professionally. In fact, the whole experience inspired me to seriously consider training in refrigeration systems and starting my own business. Because if this is the industry standard, then there is certainly room for improvement and I therefore see it as an opportunity. That said, I am grateful that you finally took responsibility and actually solved the problem. My car's AC is now working as it should, and I appreciate that of course! But it didn't have to be such a bumpy ride. So thanks again for the help in the end and perhaps also for the unexpected impetus to build something better myself. So all in all: 2.5 which rounds to 3 out of 5, they finally solved it so they know what they are doing, but the path to get there can probably be improved significantly for future customers.