H&M

Skamligt! Hittar en jacka med en fläck på axeln till min dotter och frågar om de har en annan vara än den defekta, men tyvärr är det den sista. Lägger då bort varan. När jag är på väg ut säger kassörskan att jackan är prisnedsatt 50% på …

Shameful! I find a jacket with a stain on the shoulder for my daughter and ask if they have another item than the defective one, but unfortunately it is the last one. Then I put the item away. When I am on my way out, the cashier says that the jacket is 50% off because of the stain. I then take it to the checkout with the help of staff and wonder if they think the stain will go away, "yes with a wash, we can try with a wet wipe." which had some effect. Then the cashier thinks that the discount is no longer valid as the stain will probably go away. I point out that they encouraged me as a customer to get the jacket for half price, and that the discount is on the jacket, then they become unpleasant and start changing the price tag. Surprised by this bad behavior and customer service. 19/11 18:30.

Excellent