Katolska Begravningsbyrån

Got a good first impression during the meeting but was then disappointed when staff were not represented during the ceremony, which had not been announced before, so I and the other relatives came to the ceremony and looked for staff but were referred to the caretaker, who was also not present during the ceremony. Felt very abandoned as I had expected to have staff on site to assist during e.g. the parade and as general support. Experienced a lot of unnecessary stress and confusion because of this. There was also no feedback afterwards, which felt sluggish and impersonal, like no one cared.

Fick ett bra första intryck under mötet men blev sedan besviken då personal inte fanns representerad under ceremonin, vilket inte hade meddelats innan, så jag och de andra anhöriga kom till ceremonin och letade personal men blev hänvisade …

Rekommenderar varmt Roger med personal för varmt och empatiskt fint bemötande i en svår stund som att planera en begravning är. I lugn och ro gick vi igenom det som behövdes. …