Närhälsan Trandared vårdcentral och BVC

Tack så mycket läkaren Konstantinos. Supertrevlig och kunnig läkare! Han lyssnade verkligen, förklarade allt tydligt och fick mig att känna mig trygg. Rekommenderas verkligen!

I would like to express my disappointment with how our appointment was handled. We had been waiting for this appointment for several months and were supposed to see Engla today. Yesterday after 5 pm we received a call, but we did not have time to answer. We tried to call back, but it was not possible to get through. Despite this, we went to the health center today. My daughter missed two lessons at school and I took time off from work so that we could come. At the reception we were told that we “call once” and that it was our fault that we did not answer. I would like to question why no SMS or email is sent when an appointment is canceled or changed. Who decided that a single phone call without the possibility of calling back is enough? I hope this is taken seriously, as unfortunately this is not the first time something like this has happened.

Jag vill framföra min besvikelse över hur vår bokade tid hanterades. Vi hade väntat på denna tid i flera månader och skulle träffa Engla idag. Igår efter klockan 17 blev vi uppringda, men vi hann inte svara. Vi försökte ringa tillbaka, men …