I stayed at Tjörnbro Arena for two nights. My booking was for the “Nature’s Haven - Upper Floor” room, but upon arrival I was given a room on the lower floor instead. The next morning, due to a storm, the electricity went out around 09:00. There was no light, no heating, no hot water, and no way to cook. There were also no staff members available at the reception, so we had no choice but to leave and return home for safety reasons. I contacted the hotel twice to request a refund for the second night, since the accommodation was not habitable, but I received no reply. In addition, I had a restaurant reservation at the hotel which was cancelled without any notice. Overall, very disappointing experience - both in terms of service and communication. I cannot recommend this place unless major improvements are made.
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