Dear Sir/Madam, I am writing because I have now been waiting for three weeks for my refund. Although I received an email from your side approving the refund, I have not received any payment to date. DHL has attempted delivery multiple times, and we have repeatedly informed you that the package was never received. Despite this, the issue has still not been resolved. It appears that your handling of this matter is not in accordance with refund regulations. We therefore urgently request that the full amount be refunded immediately. Please provide confirmation of the full refund within 5 business days. If this does not occur, we will have no choice but to take further action. Sincerely, Bakker