Jag har väntat i över en månad på att min beställning ska skickas. Under den här tiden har jag upprepade gånger begärt att jag ska avbryta beställningen, vilket kundtjänsten först erbjöd men senare avslog, med förklaringen att detta hade …
I have been waiting over a month for my order to be shipped. During this time, I repeatedly requested cancellation of the order, which was initially offered by customer service and then later refused, with the explanation that this had been a “mistake” and that cancellation was supposedly not possible. I find this handling highly unprofessional. The company appears inexperienced and insufficiently knowledgeable about consumer rights and applicable regulations. In addition to the poor handling of delivery and customer communication, the item that arrived earlier is of poor quality: the bathroom carpet is extremely thin and sheds fibers