Zetterberg Hair

I have been a customer of Zetterberg since 2023. In the beginning, I was very impressed by the fine and even highlights that is a hallmark of Zetterberg and their talented colorists Cissi and Alva. They both always understood what I wanted and the experience was absolutely 5/5 stars. I would love to return just to have my hair done with them again. Fast forward 2025, I had two appointments that did not go as planned. The first appointment with a new colorist made my hair much darker than I had asked for. I then paid for a second colorist at Zetterberg to correct this, which unfortunately did not succeed completely. I contacted management - the owners - and they were reluctant to work with finding a solution. I didn't want my hair to be corrected by either of the new colorists as I wished for someone with more experience. Unfortunately, both Cissi and Alva were on leave and unable to help. I believe Zetterberg at its core is a very good salon, but there seem to be an issue with insufficient training for newer colorists. I also believe that management could be more flexible when it comes to customer satisfaction resolution. That being said, I will repeat that Cissi and Alva are wonderful and are highly recommended. Tilda also did her very best to help me.

Jag har varit kund hos Zetterberg sedan 2023. I början var jag mycket imponerad av de fina och jämna slingorna som kännetecknar Zetterberg och deras duktiga färgare Cissi och Alva. De förstod båda alltid vad jag ville ha och upplevelsen var …

Förra året (april 2024) gjorde personen som gjorde balayagen mitt hår mycket mörkare än mitt eget (det verkar som att hon använde svart, även om hon sa att det inte är det). Jag frågade varför och hon svarade att det är för att matcha min …