Cartier

Very disappointing experience at the Cartier boutique in Stockholm. I arrived on time for my appointment but received no proper introduction, and it did not appear that my invited product check-up had been prepared for. When I asked about other items, I felt looked down upon and was directed only toward lower-priced options, and I was allowed to try only the least expensive model. My piece was returned without any explanation of its condition. The visit lasted about 20 minutes and felt rushed despite other staff being available. If the SA had another appointment, this could have been communicated professionally. When I asked a final question about maintenance, the associate was on her phone and did not respond until I waited for her to finish and repeated myself. No business card was offered, and I was accompanied only halfway to the exit while she continued using her phone. Easily the worst experience I have had with Cartier. Service at larger boutiques is far superior.

Hej jag besökte nyss eran butik stockholm stockholm o jag blev så illa bemött personal skrattade åt mig o behandlade mig som en hund jag kommer aldrig tillbaka till cartier igen fick inte ens lämna tillbaka en vara jag köpte en jvart tidigare fyyy skääämmms

I visited the boutique today with a specific model of the Panthere ring in mind. I was greeted by the sales associate, I voiced my wish but she seemed uninterested in helping me. I wanted to try the ring on different fingers, she offered it to me in yellow gold and in the size either too big or too small, saying she didn’t have anything else in stock in rose gold. I proceeded to browse the boutique and decided to come back to the ring and to try it on the other finger than before just to see if I like it. And by the miracle it appeared that there was the expect ring I wanted in my size. Why was I not offered it from the very beginning I don’t know. I proceeded to check out with the ring. I have a restriction from my bank on payments abroad. I notified my SA about it and instead of telling me my options I had to pry out information from her. Unfortunately, I was not able to pay in that moment but I honestly don’t want to come back again. I will better buy this ring elsewhere, where I would be a desired customer. I won’t recommend this particular boutique to anybody!