EuroSko

Unprofessional handling of my complaint. I complained about a pair of winter shoes that I had worn for two months. There was clearly a fault with the shoe and the material. The shoe broke in the sole and heel. Water leaked through holes in the material and the heel pumped air and water. The cashier, who probably shouldn't give her name, said that there was a fault with the shoe but still referred to "normal wear and tear". She gave me 50 percent of the price back. The right thing to do is to get the full price back AND compensation for the car journey to and from the store. But this lady wanted to try to scam a young girl.

Oprofessionellt hanterat av min reklamation. Jag reklamerade ett par vinterskor som jag använt i två månader. Det var uppenbart fel på skon och materialet. Skon gick sönder i sula och häl. Det läckte in vatten genom hål i material och hälen …

I am very disappointed with the treatment I received when making a complaint about a pair of shoes I recently bought for 1400 SEK. The shoes broke after only three hours of use, but when I tried to make a complaint about them, I was met with a rude and questioning attitude from the staff. Instead of handling the matter according to consumer law, where I have the right to make a complaint within two years, the staff chose to accuse me of having caused the damage intentionally and refused to discuss the matter further. This is not acceptable customer service, and I will unfortunately not shop with you again.