Sesol Helsingborg

Hi, I have had solar panels installed and now I am going to dismantle a set to replace the roofing felt. I have been contacting you for a whole month but it is difficult to get in touch with you. Now I have called the person who is my contact person, he answered and regretted that he has not answered for a month. He claims that there has been a lot to do (not acceptable) it is possible to answer. It seems that after-sales service is not something they care about. Sad. Now I have to hope that it will be resolved.

Hej ,jag har fått solsäller installerade och nu skall jag nermontera ett sett för att byta takpappet. Jag har kontaktat er i en hel månad men det tär svårt att få någon kontakt med er. Nu har jag ringt personen som är min kontaktperson , …

Nice salespeople and craftsmen. Unfortunately, the support is beyond criticism. On two occasions, I have had the system incorrectly connected and there is a complete lack of urgency from the support and project departments to fix the error. You have to sit in a phone queue time and time again and they do not answer emails even though you are asked to email them in the phone queue. In addition, the support is only open on weekdays between 10-15, when you are normally at work. I have now waited a month to get a problem fixed but nothing happens. They promise feedback but never return. Catastrophically lousy.